Shipping + Returns
You may send back most new, unopened or unused items within 14 days of order for exchange or store credit. We are unable to offer money back unless we make a mistake with your order. We will also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Sale items or items purchased with a coupon code are final sale. Coupon codes or discounts cannot be applied to past orders.
You should expect to receive your store credit within two weeks of giving your package to the return shipper, however, in many cases you will receive your credit more quickly. This time period includes the transit time for your package, which varies depending on the shipper (usually 5 to 10 business days) and the time it takes us to process your return or exchange once we receive it (1 to 4 business days).
Our in-store return policy is also exchange or store credit within 14 days of purchase, and sale items or items purchased with a coupon code are final sale. Coupon codes or discounts cannot be applied to past orders.
We offer free ground shipping on all orders above $150. For orders under $150, ground shipping is $5 flat rate. If you would like your item(s) more quickly, you can select express shipping to expedite your order. Please email or call us if you need your item by a certain date and we will do our best to accommodate you.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. We are unable to send packages to forwarding services at this time. If you live outside the United States and are having issues with checkout or shipping, please call or email us at info@shopSaintCloud.com for further assistance.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping option you choose. Depending on your shipping option, shipping date estimates may appear on the shipping quotes page. Orders placed after 4pm will be shipped out on the next business day.
Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
We cannot refund duties or taxes on international orders. For more information on reclaiming international duties or taxes, please contact your local customs bureau. Please also note that all costs, including shipping costs, are quoted in USD.
We use recycled packaging whenever possible to reduce our environmental impact. We now offer free hand-delivery for any order in Houston within a 5 mile radius of the store - email or call us if you have any questions about this service or are interested in more details!